Hot line number
8-800-700-33-77. The call is free of charge from all regions of Russia.
Dear passengers, we kindly advise you to arrive at the rail terminal ahead of time due to enhanced safety and security measures, which now take longer to complete.

FAQ

To ask a question use the feedback form.

Is it mandatory to provide passport details when purchasing an e-ticket?

Aeroexpress performs its activities in accordance with laws currently in effect. Paragraph 3.4 of Order No. 322, issued by the Russian Ministry of Transport on 21.08.2012, and Paragraph 78.2 of the Conditions of Rail Carriage for Passengers, Baggage, and Cargo Luggage, approved by Order 473 of the Russian Ministry of Transport on 19.12.2013, stipulate that passport details are to be provided. This requirement only applies to e-tickets and is binding on all carriers. Independent of whether you choose a suburban train, an Aeroexpress or any other train, you will need to provide your passport details in order to purchase an e-ticket. For your convenience, we propose saving your personal data in your user account in order to avoid manual entry the next time you buy tickets. Our personal data storage system is certified and is effectively protected.

Which airports do Aeroexpress trains travel to?

Aeroexpress provides intermodal passenger transportation services between the capital and all major Moscow airports – Vnukovo, Domodedovo and Sheremetyevo.

How much time does it take if to travel by the electric train?

It takes you 35-45 minutes to get to the Vnukovo and Sheremetyevo airports by Aeroexpress comfortable high-speed trains, and 40-45 minutes to get to Domodedovo airport.

Where can I find the Aeroexpress timetable?

In order to always be aware of the current Aeroexpress timetable, it is useful to download the mobile application. The timetable is also available online at www.aeroexpress.ru (on both the mobile site and the full version), or via the hotline at: +7-800-700-33-77 (your call from within Russia is free)

I cannot open the link provided.

In the event of such a problem, check to see if your device (mobile phone, tablet PC) is connected to the Internet. Some browsers have a security certificate, which must be accepted before opening a new page, after which the page should be available for use.

What software can I use to open my ticket?

You can use any software to open a ticket purchased online or via the Aeroexpress mobile app. The itinerary receipt should be printed out directly from your browser. It is recommended that you do not change the default print settings.

Tickets purchased via the Aeroexpress mobile app do not need to be printed. The purchased ticket is stored in the application’s My Tickets section. In order to pass through the turnstiles at the airport, you only need to place your mobile phone or tablet PC with the ticket’s QR-code face down to the screen’s reader.

When opening the link/printing out the itinerary receipt, the barcode is displayed partially or is missing.

When opening the link, make sure your Internet connection is adequately functioning.

If you purchase the ticket via the Aeroexpress mobile app, it does not need to be printed. In order to pass through the turnstiles at the airport, you only need to place your mobile phone or tablet PC with the ticket’s QR-code face down to the screen’s reader.

After the trip, I threw my ticket away and now I have to submit the ticket to the accounting department. When I try to print out my ticket using the old link, it does not work. What should I do?

The link for an expired ticket indeed becomes disabled. But in any case, an electronic ticket cannot be used as a supporting document for submission to the accounting department. For the reimbursement of travel expenses, it is recommended that you purchase an itinerary receipt directly from ticket offices or else from Aeroexpress ticket vending machines.

Can I purchase a ticket for the Aeroexpress train in advance? Is there any need to do so? Will there be vacant seats?

It is possible to buy a single one-way Aeroexpress ticket from the company’s ticket office (ticket offices open 15 minutes before the first service and work during the day until the last service) 1 to 15 days before the date of departure. Inform the ticket clerk of your planned date of travel, and you will be issued a ticket with the required date in it.

Aeroexpress e-tickets can be purchased via the company’s website and mobile app in advance as far as 90 days prior to the planned journey.

The seat numbers are not printed on the tickets, which is why we kindly recommend our passengers to arrive at the Aeroexpress terminals 10–15 minutes before the train departs and that they leave ample time for their journey.

Tickets purchased in advance are not subject to any refund or reissuance.

Can I purchase a ticket for the Aeroexpress train via Internet?

Since February 2010 a special service has been launched. With it the Aeroexpress passengers will be able to purchase tickets via Internet web-site. To purchase such “electronic ticket” is possible in advance with using a special form “Purchase ticket online”. The tickets on this site are sold without any fee and to all the directions between Moscow and the airports.

How can I pay the fare at the turnstile?

To pay the fare and pass through the turnstile, you need to have an international MasterCard and/or a Visa card that supports the PayPass contactless payment solution. To pay your fare, you only need to place your MasterCard PayPass or Visa payWave or Union Pay QuickPass card on the reader located on the turnstile at the airport. Funds in the amount equal to the price of a one-way journey will be automatically withdrawn from your account (according to the fare). The service is available only for journeys in standard class carriages.

If you have paid for your journey at a turnstile but did not pass through the turnstile within three seconds, the service shall be considered to have been provided and the funds shall not be subject to any refund.

If you require a document confirming the provision of Aeroexpress services, we kindly recommend that you purchase tickets from the Aeroexpress ticket offices or ticket vending machines. In this case, you will be provided with a standard-issue paper ticket.

In the case you used the contactless payment service and require a confirming document, you should visit the company’s ticket office in person, present your card and a piece of identification, or apply your bank card to the validator located on the platforms at the Domodedovo, Vnukovo, and Sheremetyevo airports and obtain an audit coupon.