Aeroexpress is a dynamic Russian company that provides intermodal and local rail transportation services in compliance with its license from the Ministry of Transport of the Russian Federation. Aeroexpress provides passenger rail services between Moscow and airports of the Moscow Air Cluster (Vnukovo, Domodedovo and Sheremetyevo).
In 2016, a total of 11.6 million passengers opted for Aeroexpress services. The company holds 15.18% of the intermodal transport market. The train timetable accuracy is 99.8%.
The Aeroexpress quality management system complies with the rail passenger transportation requirements set out in the ISO 9001:2000 international standard. The company was first certified in December 2009. In November 2012, the certificate was successfully extended and will be valid until 8 December 2015. Since 2009, Aeroexpress has been a member of the International Air Rail Organization (IARO) and a participant in the Billing and Settlement Plan for Airline Transport.
Aeroexpress has become an integral part of the modern transport system, distributing passenger traffic within Moscow and the Moscow Region, and helps solve acute transport and environmental problems of the metropolis. Given the level of traffic congestion along the major highways, only rail transport is able to provide passengers with a convenient and reliable way of travelling between Moscow and its airports. The rail terminals which Aeroexpress trains depart from are conveniently located in the vicinity of stations on the Circle Line of the Moscow Metro.
Aeroexpress owns the rolling stock of AERO passenger trains, which were specially designed at the Demikhovsky Engineering Plant. The maintenance and repair of the company’s rolling stock takes place at the Ilich Depot. Aeroexpress is the first private suburban passenger carrier to independently service its operating rolling stock.
In October 2017, Aeroexpress put its double-deck rolling stock, produced by the Swiss company Stadler, into operation. The first new-generation train commenced serving the route between Kievsky Rail Terminal and Vnukovo Airport. Since November 2017, double-deck trains have been carrying passengers to and from Paveletsky Rail Terminal to Domodedovo Airport.
The company has purchased a total of eleven double-deck trains, nine of which have six railcars and another two with four railcars. The new ESh-2 trains can reach the speed of 160 km/h. Four-carriage and six-carriage trains provide 396 and 700 seats correspondingly, of which 84 seats are in business class carriages. Each railcar is furnished with several screens, sockets, easily transformable comfortable seats, and a free Wi-Fi network.
Various payment options are available to Aeroexpress passengers, including the Apple Pay contactless payment service, which is accessible to owners of an iPhone SE, 6 or newer models, and also Apple Watch.
It is also possible to purchase Aeroexpress tickets from Aeroexpress ticket offices and ticket vending machines, at the turnstiles using the Pay@Gate service, the Troika card, and bank cards supporting MasterCard PayPass or Visa payWave, and via the Aeroexpress mobile app and the company’s website at www.aeroexpress.ru.
In April 2015, the company launched wireless internet equipment aboard all its trains and now provides a high-speed Wi-Fi connection free of charge. Aeroexpress passengers can enjoy a wireless internet connection of up to 115 Mbit/sec throughout their journey.
In 2015, the Aeroexpress terminal at Paveletsky Rail Terminal opened after being renovated. It covers an area of 2,000 sq.km, making it one of the largest terminals in Europe.
The renewed Aeroexpress terminal at Paveletsky Rail Terminal meets modern requirements of railway facilities, as well as modern passenger needs. The terminal is equipped with an individual exit to the rail platform, lifts and escalators, 21 flight ticket offices, 16 ticket vending machines, and five ticket offices, one of which has been specially adapted for mobility challenged passengers. The terminal’s capacity has increased three-fold, thereby reaching 1,800-2,000 people per hour.
In March 2017, Aeroexpress put its new platform into operation at Domodedovo Airport and started to build the second one. Both platforms will be adapted for the new double-deck trains produced by Stadler. The company has commenced construction of its own rail terminal at Domodedovo, which is expected to be put into service in 2018.
In its operations, Aeroexpress protects the interests of disadvantaged social groups. Upon request, passengers with disabilities shall be offered assistance by a Personal Assistant free of charge. Train carriages are equipped with folding ramps to accommodate the needs of wheelchair users, as well as special seats and toilet complexes adapted for disabled people. Ticket offices at the company’s terminals are equipped with special intercom stations for the hearing impaired people. Platforms at the rail terminals and terminals are furnished with tactile plates, enabling visually challenged passengers to move on their own. In December 2013, the company has made its website accessible for visually impaired passengers. The new double-deck carriages are equipped with unique lifts that have no analogous services in the world. These are used to transport passengers in wheelchairs between the decks.
Aeroexpress applies advanced management methods. The ISO 9001:2008 international certificate confirms the company’s compliance with the international standards for passenger rail transportation. Aeroexpress also obtained a certificate attesting that its corporate activities fully comply with the ISO 26000:2010 international standard, Guidance on Social Responsibility. The certificate was issued by the Russian National Association of Rail Transport Employers.
From the very beginning, Aeroexpress has offered its employees competitive wages, comfortable working conditions, social guarantees, professional development, and promotion opportunities. Ensuring a happy and safe working environment is one of the company’s priorities, as laid out in the corporate policy, and affirmed by the SA 8000 certificate issued by Social Accountability International. Based on the results of 2010, it was among the top 50 best Russian employers as selected by HeadHunter together with ECOPSY Consulting, MOLGA Consulting, and WCIOM. In 2011, Aeroexpress not only took a leading position among the best employers of the country, but was also named winner in the Reliable Employer nomination of the HR Brand of the Year Award.
In 2015, Aeroexpress celebrated its 10th anniversary. Over 100,000,000 people have used the company’s services in the period of its existence.
In the twelve years since the company was founded, Aeroexpress has proven its competitiveness. The increasing number of passengers year on year pays testament to the rising level of trust placed by customers in the company and the quality of its services.