Aeroexpress is a dynamic company that provides rail passenger transportation services, covering routes between Moscow and airports of the Moscow Air Cluster (Vnukovo, Domodedovo, and Sheremetyevo). It was founded in 2005.
Aeroexpress is an integral part of the Moscow Region’s modern transport system. Given the level of traffic congestion along the major highways, the company provides passengers with a convenient and dependable way of travelling between Moscow and its airports. The rail terminals and stations which Aeroexpress trains depart from are conveniently located near the Moscow Metropolitan and Moscow Central Circle stations.
In 2019, over 12 million passengers opted for Aeroexpress services. Since it was established, Aeroexpress has transported over 142 million passengers.
In October 2017, Aeroexpress put double-decker trains, produced by the Swiss company Stadler, into operation. The new-generation trains serve the Odintsovo – Belorussky Rail Terminal – Sheremetyevo Airport and Paveletsky Rail Terminal – Domodedovo Airport routes. The company operates a total of eleven double-decker trains. Each carriage features several screens, power sockets, easily adjustable comfortable seats, and baggage racks. The company also operates seven single-decker vehicles, which were manufactured at the Demikhovsky Engineering Plant, and two high-speed Lastochka trains.
The maintenance and repair of the rolling stock take place at the company’s depot. It was established in 2012 at the leased area of the Ilich locomotive depot. Aeroexpress is the first private suburban passenger carrier to serve its operating rolling stock independently.
In 2019, the on-time performance of train services reached 99.8%.
On 15 October, Aeroexpress launched regular express buses from the Khovrino metro station to the Northern Terminal Complex of Sheremetyevo Airport. Express buses are provided daily from 7:15 to 21:15 at 15-minute intervals. The route runs along the M-11 toll road, and buses make no additional stops. Travel time does not exceed 20 minutes. Buses are red with a logo, following the Aeroexpress corporate style. The route and travel time are specified on them.
In 2018, Aeroexpress trains started calling at the Okruzhnaya platform on the Sheremetyevo route and the Verkhnie Kotly platform on the Domodedovo route. In November 2019, Aeroexpress extended the route from Sheremetyevo Airport to Odintsovo. Currently, trains make stops at Bakovka, Skolkovo, Nemchinovka, Setun’, Rabochy Posyolok, Kuntsevskaya, Fili, Testovskaya, and Begovaya when running along the railway section between Odintsovo and the Belorussky Rail Terminal. Further from the Belorussky Rail Terminal, Aeroexpress trains run as express trains and call at the Savyolovsky Rail Terminal and Okruzhnaya platform.
Interim stops have made it possible for passengers to choose the most suitable Aeroexpress station and then quickly change to a metro station with the same name or MCC, as well as other kinds of public transport. At the new stations, the well-marked signs direct passengers to the exits to Aeroexpress trains.
Passengers can purchase Aeroexpress tickets from Aeroexpress ticket offices and ticket vending machines, at the turnstiles using the Pay@Gate service, via the company’s website at www.aeroexpress.ru and the Aeroexpress mobile app (for iOS and Android), as well as from mobile ticket sales clerks at the airports.
Various payment options are available to Aeroexpress passengers, including MasterCard PayPass and Visa payWave, Maestro, MIR, Union Pay, JCB, and Troika cards. Moreover, travellers can opt for the Apple Pay and Samsung Pay contactless payment service, which can also be used via the Aeroexpress mobile app.
Aeroexpress’ quality management system is certified as complying with the requirements of the ISO 9001:2015 international standard.
The company has its rail terminal at Sheremetyevo Airport. This is a unique five-storey railway facility and the only one of its kind in Russia. Its total area is over 50,000 square metres. The Aeroexpress terminal is a joint transportation hub that connects Sheremetyevo Terminals F, E, and D. Another Aeroexpress railway terminal is now being constructed at Domodedovo Airport.
Aeroexpress also has its terminal at the Paveletsky Rail Terminal. It covers an area of 2,000 square metres. It features an individual exit to the railway platform, lifts and escalators, airline ticket offices, ticket vending machines, and Aeroexpress ticket offices, one of which is specially adapted for mobility challenged passengers. The terminal’s capacity is 1,800-2,000 people per hour.
In its operations, Aeroexpress protects the interests of disadvantaged social groups. Upon request, physically challenged passengers can receive assistance from a personal assistant free of charge. Train carriages feature folding ramps to accommodate the needs of wheelchair users, as well as individual seats and toilet facilities adapted for disabled people. The ticket offices at the company’s terminals are equipped with special intercom stations for hearing impaired people. The platforms at rail terminals and Aeroexpress terminals are equipped with tactile plates, enabling visually challenged passengers to move on their own. The company’s double-decker trains are fitted with unique lifts, which are used to transport passengers in wheelchairs between the decks.
Aeroexpress holds a certificate attesting that its corporate activities fully comply with the ISO 26000:2010 international standard, Social Responsibility Guidance. The document was issued by the Russian National Association of Rail Transport Employers.