Hot line number
+7-800-700-33-77 (calls from Russia and mobile phones).
+7-495-663-84-10 (calls from Moscow).
The call is free of charge from all regions of Russia.
Hot line number
+7-800-700-33-77 (calls from Russia and mobile phones).
+7-495-663-84-10 (calls from Moscow).
The call is free of charge from all regions of Russia.

ATTENTION! From 11 November 2019 to 30 November 2019, Aeroexpress trains will arrive and depart according to the amended timetable. Please call the hotline at +7-800-700-33-77 or visit the Timetable section for more details.

History

  • September

    Passenger demand for the Aeroexpress interim stop on the Sheremetyevo route exceeded 200,000 people during the 12 months since it was launched.

    Over 2,300 Aeroexpress passengers used the free Personal Assistant service starting from March 2018 when the company extended access to it.

    Aeroexpress announced that it planned to launch a regular bus route from the Khovrino metro station to Terminal B of Sheremetyevo Airport.

    Aeroexpress and JCB presented an overview of their joint campaign. During the campaign validity period, nearly 6,000 passengers holding JCB cards obtained an 80% discount on Aeroexpress tickets.

    Power bank rental stations started operating at the Aeroexpress terminals.

  • August

    The Expert RA rating company confirmed the credit rating of the Aeroexpress non-financial company and assigned it a rating of ruBB+.

    Aeroexpress recorded a mobile app demand increase. The number of Aeroexpress mobile app weekly downloads increased by 45% after the Aeroexpress + Taxi fare was introduced.

    The leading Russian information security integrator Informzaschita (Russian for ‘Information Security’) confirmed that the Infosec policies applied by Aeroexpress fully comply with PCI DSS v. 3.2.1 requirements.

    For passengers’ convenience, the Aeroexpress lost property office started operating at the company’s depot located next to the Belorussky Rail Terminal.

  • July

    Aeroexpress and Central Suburban Passenger Company put joint train services into operation between Sheremetyevo and Odintsovo. Trains started serving the railway section between Sheremetyevo Airport and the Belorussky Rail Terminal as regular Aeroexpress trains whereas making all stops as per route along the section between the Belorussky Rail Terminal and Odintsovo.

    Aeroexpress expanded the service options aboard Aeroexpress trains on all routes of operation and introduced a new on-board menu.

    Renowned TV and radio host, journalist and traveller Mikhail Kozhukhov voiced information announcements aboard Aeroexpress trains.

    New vending zones started operating at the Aeroexpress terminals located at Sheremetyevo and Domodedovo Airports, as well as at the Belorussky and Paveletsky Rail Terminals.

    Since early 2019, nearly 12,000 passengers used Troika card to pay for their ride on Aeroexpress trains. This figure was 50% higher than for the same period in 2018.

  • June

    Aeroexpress passengers started planning return trips more often. Round-trip ticket sales doubled after the company changed its fare policy in November 2018.

    The Moscow Planetarium exhibition opened at the Aeroexpress Terminal at Sheremetyevo Airport. During the exhibition period, Aeroexpress passengers were offered a discount for visiting Moscow Planetarium.

    Aeroexpress and JCB, one of the leading payment companies in the world, established in Japan, launched a joint campaign. The company provided an 80% discount to JCB cardholders.

    Aeroexpress and Citymobil taxi provider announced the launch of a joint multimodal fare that made it possible to travel from the airport to the rail terminal by train and then continue the journey to the required destination by taxi, using a unified e-ticket.

  • May

    Aeroexpress and UnionPay completed their joint campaign that offered an opportunity to travel by Aeroexpress trains for one rouble, provided that tickets were paid for at the turnstiles using UnionPay contactless cards. Nearly 10,000 passengers took advantage of the special offer.

    Aeroexpress and the Naked Heart Foundation launched a joint campaign aimed at raising awareness about autism spectrum disorder.

    Aeroexpress analysed foreign passenger demand. Thus, German was the most frequently selected language for the past 12 months, with 25% of all purchases made via this foreign language TVM menu. Spanish ran in close second, accounting for 23% of sales. French was the third among the top three, representing 21% of all foreign purchasers.

  • April

    Aeroexpress increased the number of carriages per train during the summer season. Two additional carriages were attached to each Aeroexpress train running on the Sheremetyevo route.

    An option to purchase Aeroexpress tickets via the Ural Airlines website was introduced. The airlines started offering Aeroexpress ticketing option when booking flights online.

  • March

    Passenger demand for Aeroexpress interim stops at Okruzhnaya and Verkhnie Kotly exceeded 100,000 people since the time the stops were put into operation.

    The ticket purchasing menu on the Aeroexpress website, in the app and TVMs, became even more convenient for passengers.

    Aeroexpress and UnionPay, International payment system, launched a joint campaign. As part of that collaboration, UnionPay card holders enjoyed Aeroexpress rides for just one rouble provided they made a contactless payment at the Aeroexpress turnstiles.

    Since the launch of the free Wi-Fi network aboard Aeroexpress trains, the total number of connections exceeded 4 million.

  • February

    In 2018, 1.3 million passengers purchased Aeroexpress tickets at the group fares. This is an 80% increase compared to the same period in 2017.

    Aeroexpress summarised the results of train services on-time performance on all Aeroexpress routes in 2018 and reported 99.8% schedule compliance.

    Aeroexpress partnered with the АМАKids Academy of Intellectual Development, the students of which competed to set the new record in Russian Book of Records.

    Aeroexpress transported volunteers for the Winter Universiade 2019 to Sheremetyevo Airport, where they met participants and guests of the Student Games and later saw them off.

  • January

    An option to pay for Aeroexpress tickets with Japanese JCB credit cards was introduced.

    In 2018, 100,000 people paid for their Aeroexpress trips at the company’s turnstiles, using contactless payment options.