Hot line number
+7-800-700-33-77 (calls from Russia and mobile phones).
+7-495-663-84-10 (calls from Moscow).
The call is free of charge from all regions of Russia.
Hot line number
+7-800-700-33-77 (calls from Russia and mobile phones).
+7-495-663-84-10 (calls from Moscow).
The call is free of charge from all regions of Russia.

Dear passengers! From November 28 to December 8 Aeroexpress trains will run according to the amended timetable. Please take this information into account when planning your journeys.

History

  • December

    Aeroexpress introduced a New Year holidays offer for children. Children aged 5 to 14 travelled by Aeroexpress trains for 1 rouble one way.

    Over 200,000 passengers took advantage of the new Aeroexpress fares in November.
    From the time the fares were introduced, over 200,000 people purchased tickets at the updated Round-Trip rate and the new Duo and Duo Round-Trip fares.

    Aeroexpress train services to Domodedovo Airport gained speed and saved time. Now it takes 40–42 minutes for some trains to reach Paveletsky Rail Terminal and Domodedovo Airport, compared to the 45 minutes it previously took.

    Google Pay was added as an option to pay for Aeroexpress tickets. It is available via the Aeroexpress mobile app and on the company’s website.

    Minister of Internal Affairs of the Russian Federation, Vladimir Kolokoltsev expressed gratitude to Aeroexpress for the assistance in implementing the tasks that the MIA was commissioned to perform while preparing and holding the 2018 FIFA World Cup.

    New Aeroexpress service areas opened at Domodedovo Airport. At the areas, passengers can purchase tickets, read the timetable and obtain other information.

    Aeroexpress trains running between Paveletsky Rail Terminal and Domodedovo Airport started making an interim stop at the newly-built Verhniye Kotly platform.

  • November

    Aeroexpress introduced new fares which applied to two passengers travelling together. The new ‘Duo’ and ‘Duo Round-Trip’ tickets became available at the company’s ticket offices and via other sales channels.

    Round-Trip ticket sales doubled after the fare rate was updated.

    Over 6,000 passengers took part in the Aeroexpress and UnionPay joint campaign and travelled by Aeroexpress trains for just 1 rouble between June and October.

  • October

    Ticket sales via the Aeroexpress mobile app increased by 27%.
    According to Moscow’s Department of Transport and Road Infrastructure Development, the Aeroexpress app is one of the top-3 most popular transport apps with Moscow residents.

    Aeroexpress double-decker trains transported 6 million passengers in twelve months. In October 2017, the company launched the first double-decker train produced by Swiss manufacturer Stadler on the route between Kievsky Rail Terminal and Vnukovo Airport. Currently, 11 double-decker trains run on the Domodedovo and Vnukovo routes.

  • September

    Aeroexpress trains running to Sheremetyevo Airport started making a stop on the route at the Okruzhnaya platform. Journey time between Belorussky Rail Terminal and Sheremetyevo Airport remained the same: 35 minutes.

    The total volume of group passenger traffic increased by 58% during the summer months of 2018, compared to the same period in 2017.
    Nearly 470,000 Aeroexpress passengers opted for group fares during the summer of 2018, which accounted for 13% of the total passenger traffic for the specified period.

    The RAEX (Expert RA) rating company confirmed the credit rating of the Aeroexpress Company and assigned it a ruBB+ rating. The outlook is stable.

    Aeroexpress announced the appointment of Alina Bisembaeva as the new CEO. Previously, she held the position of the Deputy Head of Moscow’s Department of Transport and Road Infrastructure Development.

    Aeroexpress executives entered the top-ten list of the best managers in Transport category of the Top-1000 Russian Managers rating, drawn up by the Association of Managers and the Kommersant Publishing House.

  • August

    The company upgraded the readers at the turnstiles. Thus, a scanner for contactless payments made by cards or railcards is located in the upper part of the turnstile, while the one for tickets is in the lower part.

  • June

    Aeroexpress information service desks were put into service at Terminal B of Sheremetyevo Airport.

    Tickets to travel with Aeroexpress in Moscow become available for purchase at the Kazan Airport.

    Key rings made in the company’s signature style, which also function as a Troika transport card, can be purchased at all Aeroexpress ticket offices.

    Aeroexpress partnered with the Moscow Urban Forum 2018. As part of the agreement, Aeroexpress provided travel in business class railcars to speakers of the forum, together with their accompanying persons, for return journeys between the airports and Moscow’s centre.

    Aeroexpress passenger flow increased in 1H2018. Since the beginning of 2018, Aeroexpress transported 5.59 million passengers, amounting to an increase of 3.3% compared to the same period last year.

    Over 1.5 million people travelled with Aeroexpress during the 2018 World Cup.

  • May

    Aeroexpress was nominated as a candidate from Russia for the PMO Global Awards, which is a prestigious international project management award. The corporate project management system that was developed and is now being used by Aeroexpress, was selected by the award’s advisory committee as the best project office in Russia.

    The number of passengers using Aeroexpress group fares increased by 2.5 times after the fares were updated.

    The company’s ticket vending machines were fully adapted in order to accept the new 200-rouble and 2,000-rouble banknotes.

    Aeroexpress introduced new railcards. Railcard 15 and Railcard 20 will be valid across all three routes served by Aeroexpress trains for a period of 30 days, including the day of purchase.

    Aeroexpress and the government of St. Petersburg signed a letter of intent to implement the project for developing and operating a railway link between Pulkovo Airport and the Vitebsky Rail Terminal.

    Aeroexpress introduced additional train services for the FIFA World Cup period.

  • April

    Aeroexpress started applying artificial intelligence (AI) technologies. During the first five months of operation, a virtual consultant successfully provided primary support to users visiting the company’s website.

    Aeroexpress announced that it would transport football fans visiting the 2018 World Cup free of charge.

    Aeroexpress introduced new group fares for large groups of travellers. A single trip costs around 200 roubles per one passenger.

    Aeroexpress cancelled additional fees for pets and bikes.

    Aeroexpress introduced special fares for Moscow guests visiting the capital from different regions of Russia.

    Aeroexpress announced the deployment of Apple Pay technology in the company’s mobile app.

    Aeroexpress recorded a rise in ticket sales via the website and mobile app. Compared to 1Q2017, website sales rose by 17%, while the amount of purchases made via the mobile app increased by 38%.

  • March

    The Aeroexpress double-deck trains carried nearly 1.7 million passengers since launching.

    Aeroexpress introduced its Telegram channel.

    The company extended the list of passengers who may benefit from the Personal Assistant service, making it applicable to children and expectant mothers.

  • February

    Aeroexpress summed up 2017’s operating results. 11.66 million people used Aeroexpress services, a figure that is 0.6% more than in 2016. The company held 13.2% of the Moscow Air Cluster’s intermodal transportation market.

    Double-deck Aeroexpress trains carried an estimated 845,000 passengers during the first three months of operation.

  • January

    A Sberbank office was opened at the Aeroexpress terminal located at Sheremetyevo Airport.

    Aeroexpress and BelkaCar summarised their joint campaign results. Over 800 Aeroexpress passengers used a promo code to obtain a discount for their first ride with BelkaCar.

    The number of new users of the Aeroexpress app increased by 12.6% compared to 2016. A total of 5.4% of all sales were made via the mobile app.