Apr 9, 2026 - Sunglasses, keys and groceries were most often forgotten by Aeroexpress passengers in March | Aeroexpress News
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Sunglasses, keys and groceries were most often forgotten by Aeroexpress passengers in March

Apr 9, 2026

In March, Aeroexpress passengers forgot 260 items on the company's trains, express buses and terminals. 80 passengers returned for their belongings.

Most often, travelers left sunglasses, keys, groceries, hats, gloves, mittens, phones and accessories, documents and bank cards. The most unusual finds were: a pulse and saturation meter, an electric toothbrush in a pink case, kefir, a card of a member of the All-Russian Trade Union of Education, a game console, and a medical gown.

"In March, Sheremetyevo Airport passengers forgot 190 items on Aeroexpress trains and express buses. The travelers left 70 items on the routes to Domodedovo Airport. Our specialists found the most lost items on March 6 and 7 – 20 pieces on each day," said Vera Agafonova, head of the Aeroexpress press service.

Lost items are stored in the Aeroexpress warehouse for 6 months from the date of loss. Only food products are not subject to storage, they are immediately disposed of.

To return their item, the passenger needs to contact the Aeroexpress hotline or a replacement specialist at the company's terminal and write a statement about the loss. Aeroexpress employees will respond to the contact information provided in the application and help the owner.

The Aeroexpress forgotten Goods warehouse is located next to the Belorussky Railway Station. Passengers can pick up their belongings according to the warehouse's opening hours: Monday, Wednesday, Thursday from 13:00 to 17:00. The forgotten item is delivered against receipt upon presentation of an identity document.

The passenger must inform the company's employees about the arrival of forgotten items at the warehouse by calling the hotline 8-800-700-33-77 (for calls from the regions of Russia and from mobile phones); 8-495-663-84-10 (for calls from Moscow) one day before the day of issue.

Hot line number

8-800-700-33-77 (calls from Russia and mobile phones).

8-495-663-84-10 (calls from Moscow).

The call is free of charge from all regions of Russia.

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