Mar 4, 2026 - The puncher, skates, heater and air mattress were forgotten by Aeroexpress passengers this winter | Aeroexpress News
Buy a ticket
Train
Express Bus
Business ticket purchase
Оформление льготного билета
Authorisation
  1. Aeroexpress
  2. >
  3. Press >
  4. The puncher, skates, heater and air mattress were forgotten by Aeroexpress passengers this winter

The puncher, skates, heater and air mattress were forgotten by Aeroexpress passengers this winter

Mar 4, 2026

During the winter months, Aeroexpress passengers forgot 1,160 items on the company's trains, express buses and terminals. 240 passengers returned for their belongings.

Most often in winter, travelers left clothes, various electronic devices (phones, tablets, laptops and headphones), documents, umbrellas, books, keys, bags and backpacks; slightly less often – travel pillows and jewelry. The most unusual finds were: a hammer drill, a violin, a child car seat, ice skates, a heater, an air mattress and a set of screwdrivers.

"In December and February, Sheremetyevo Airport passengers became the most forgetful, they left 750 different things on trains and express buses. On the route from/to Domodedovo Airport, travelers forgot 410 items. Lost items are stored in the Aeroexpress warehouse for 6 months from the date of loss. Only food products are not subject to storage, our specialists dispose of them immediately," said Vera Agafonova, head of the Aeroexpress press service.

To return a lost item, a passenger needs to contact the Aeroexpress hotline or a replacement specialist at the company's terminal and write a statement about the loss. Aeroexpress employees will respond to the contact information provided in the application and help the owner.

The Aeroexpress forgotten Goods warehouse is located next to the Belorussky Railway Station. Passengers can pick up their belongings according to the warehouse's opening hours: Monday, Wednesday, Thursday from 13:00 to 17:00. The forgotten item is delivered against receipt upon presentation of an identity document.

The passenger must inform the company's employees about the arrival of forgotten items at the warehouse by calling the hotline 8-800-700-33-77 (for calls from the regions of Russia and from mobile phones); 8-495-663-84-10 (for calls from Moscow) one day before the day of issue.

Hot line number

8-800-700-33-77 (calls from Russia and mobile phones).

8-495-663-84-10 (calls from Moscow).

The call is free of charge from all regions of Russia.

Close
Подтвердить
Close
Код льготы истек или не был подтвержден.

Обратитесь в кассы для получения кода авторизации.
Подключить
Нет, я передумал
Доплатив за услугу повышения класса баллами вы получаете бесплатный набор услуг и повышенный комфорт:
Упаковка багажа
Просторные регулируемые кресла
Горячие и прохладительные напитки
Увеличенное пространство для ног
Снеки и лёгкие закуски
Рассадка 2/2
Хранение багажа
Возможность зарядить гаджеты
Гардероб для верхней одежды
Туалет
От 700 р. + баллы
Закрыть
Выбрав вагон бизнес-класса, вы получаете бесплатный набор услуг и повышенный комфорт:
Упаковка багажа
Просторные регулируемые кресла
Горячие и прохладительные напитки
Увеличенное пространство для ног
Снеки и лёгкие закуски
Рассадка 2/2
Хранение багажа
Возможность зарядить гаджеты
Гардероб для верхней одежды
Туалет
Aeroexpress processes cookies to personalize services and make the site more convenient to use. You can disable cookie processing in your browser settings. Read the Cookie Policy.
Close
Чек за бесконтактную оплату на автобусе
Код авторизации можно найти в Справке/Чеке по операции в банковском приложении, либо запросить в банке.
где найти код авторизации
Получить
Применить