Among all sales channels, the share of tickets purchased from ticket sales clerks has increased from 12% to 21%, from October 2019 to October 2020. Therefore, every fifth passenger opts for buying tickets straight after leaving the plane.
The main reason for this growth in popularity is convenience. This service makes it possible to save the time upon arrival and buy tickets while waiting for baggage. Passengers do not need to spend their time purchasing tickets from the ticket offices or TVMs, and they can leave the airport via the next train service available.
Aeroexpress clerks sell standard and business class tickets. At Sheremetyevo Airport, it is also possible to buy express bus tickets to get to the Khovrino metro station.
Ticket sales clerks will quickly issue tickets and help to map the most comfortable and fastest route to the required destination. They will also advise on your transit flight, direct you to the place where you can take a Covid-19 test and answer any other questions.
Ticket sales clerks are easy to recognize, as they wear the Aeroexpress uniform. They work at luggage claim areas, at domestic and international arrival halls and right at the exit from the baggage claim zones at Sheremetyevo, Domodedovo and Vnukovo Airports.