Upon approaching the company’s employees, passengers can obtain up-to-date information about timetables, fares, and travel conditions, purchase Aeroexpress tickets and pay for them using any convenient method, as well as book the Personal Assistant service. Passengers can purchase Aeroexpress tickets from the company’s specialists working at the information service desk while waiting for their baggage and thus, save their time and avoid queuing at the ticket offices.

The Aeroexpress information service desks are also located at Terminals D, E, and F of Sheremetyevo Airport.

Travellers can also use the company’s express buses to go from Terminal B to Moscow. They depart from the terminal’s exit and run to the Khovrino metro station. The bus route runs along the M-11 toll road, which makes it possible to avoid traffic jams. Travel time does not exceed 20 minutes.