Opening hours of the office for passengers to collect their lost property:
Monday: 13:00- 17:00
Wednesday: 13:00 – 17:00
Thursday: 13:00 – 17:00
It is required that passengers contact the Lost & Found Office employees one day before visiting and collecting their lost items. Contact details: Aeroexpress hotline +7 800 700 3377 (calls from Russia’s regions and mobile phones) or +7 495 663 8410 (calls from Moscow).
On the day of collecting lost property, passengers should address a shift specialist at the Aeroexpress information desk at the Belorussky Rail Terminal who will provide all necessary documents to fill in, assist in completing them (if required), and give passengers the map and instructions on how to get to the Lost & Found Office from the terminal where their items will be released.