The Aeroexpress passengers left behind a feeder rod, a bicycle, a painting with camels, and a scale in October

The most forgetful were train passengers, who lost 325 items. The company’s staff found 25 items on express buses and 10 in the terminals.

The most common items found were traditionally hats, umbrellas, bags, backpacks, and wallets, travel pillows, documents and bank cards, mobile phones and accessories for them. There were also some atypical lost items: a tube with a feeder rod, a bicycle, a painting with camels, a microphone, a set of plates, a building level, scales, and a guide’s certificate.

“Most often, passengers forgot their belongings on October 10, 13, and 23 — 20, 25, and 30 items, respectively. At the same time, in October 2026, 80 more items were lost than during the same period last year,” said Vera Agafonova, Director of Public Relations at Aeroexpress.

She noted that 55 owners returned to pick up their belongings in October.

To return a lost item, the passenger needs to contact the Aeroexpress hotline or a shift specialist at the company’s terminal and submit a loss report. The company’s staff will contact the owner and help arrange the return.

Forgotten items are stored in the Aeroexpress warehouse for six months from the date of loss. The exception is food items — they are disposed of immediately.

The Aeroexpress lost and found warehouse is located near Belorussky Railway Station. The delivery is carried out on Mondays, Wednesdays, and Thursdays from 13:00 to 17:00 against a receipt and upon presentation of an identity document.

Before visiting the warehouse, customers must inform the company’s employees in advance, at least 24 hours in advance, about their arrival. To do this, you can contact the Aeroexpress hotline at the following numbers: 8-800-700-33-77 (for calls from regions of Russia and from mobile phones) or 8-495-663-84-10 (for calls from Moscow).