Since the beginning of the year, more than 1,500 Aeroexpress passengers have used the free Personal Assistant service

The Personal Assistant service is available to travelers with disabilities and temporarily limited mobility on all Aeroexpress train routes. The company's employee supports the passenger throughout the entire trip: they meet the passenger at the Aeroexpress terminal, assist in the issuance of travel documents with priority service, and provide assistance in boarding the train and placing luggage in Aeroexpress.

You can order the Personal Assistant service on the website www.aeroexpress.ru by filling out the application form, by calling the hotline 8-800-700-33-77 (for calls from Russian regions and mobile phones) and 8-495-663-84-10 (for calls from Moscow), as well as at the information desks in terminals and railway stations. It is best to do this in advance, 24 hours in advance.

The company's trains and terminals also offer a barrier-free environment. All Aeroexpress trains have special carriages for passengers with limited mobility. These carriages are easily identified by a corresponding icon. The train's vestibules are equipped with retractable ramps, while special seats for passengers with disabilities are equipped with safety belts and toilet facilities are equipped with special handrails. Two-story trains feature an elevator for moving between the floors. The width of Aeroexpress's turnstile passages allows for easy passage with wheelchairs. The cash registers are equipped with intercom devices for people with hearing impairments.