May 7, 2026 - Aeroexpress passengers forgot their hard hat, toolbox, X-ray and two cans of red caviar in April | Aeroexpress News
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Aeroexpress passengers forgot their hard hat, toolbox, X-ray and two cans of red caviar in April

May 7, 2026

In April, Aeroexpress passengers forgot 340 items on the company's trains, express buses and terminals: 245 items on the route to Sheremetyevo Airport and 95 items on the Domodedovo route. 100 travelers returned for their belongings.

Most often, the company's passengers left umbrellas, hats and caps, headphones and cases for them, documents, books, bags and backpacks, travel pillows and various chargers.

"The most unusual finds in April were a work helmet, a toolbox, two Chinese hats, an X-ray, a dog toy, two cans of red caviar and a white bucket. Our employees found the most forgotten items on the eve of the long May weekend, on April 29 and 30 – 30 and 25 pieces, respectively," said Vera Agafonova, head of the Aeroexpress press service.

Lost items are stored in the Aeroexpress warehouse for 6 months from the date of loss. Only food products are not subject to storage, they are immediately disposed of.

To return a lost item, a passenger needs to contact the Aeroexpress hotline or a replacement specialist at the company's terminal and write a statement about the loss. Aeroexpress employees will respond to the contact information provided in the application and help the owner.

The Aeroexpress forgotten Goods warehouse is located next to the Belorussky Railway Station. Passengers can pick up their belongings according to the warehouse's opening hours: Monday, Wednesday, Thursday from 13:00 to 17:00. The forgotten item is delivered against receipt upon presentation of an identity document.

The passenger must inform the company's employees about the arrival of forgotten items at the warehouse by calling the hotline 8-800-700-33-77 (for calls from the regions of Russia and from mobile phones); 8-495-663-84-10 (for calls from Moscow) one day before the day of issue.

Hot line number

8-800-700-33-77 (calls from Russia and mobile phones).

8-495-663-84-10 (calls from Moscow).

The call is free of charge from all regions of Russia.

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Доплатив за услугу повышения класса баллами вы получаете бесплатный набор услуг и повышенный комфорт:
Упаковка багажа
Просторные регулируемые кресла
Горячие и прохладительные напитки
Увеличенное пространство для ног
Снеки и лёгкие закуски
Рассадка 2/2
Хранение багажа
Возможность зарядить гаджеты
Гардероб для верхней одежды
Туалет
От 700 р. + баллы
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Выбрав вагон бизнес-класса, вы получаете бесплатный набор услуг и повышенный комфорт:
Упаковка багажа
Просторные регулируемые кресла
Горячие и прохладительные напитки
Увеличенное пространство для ног
Снеки и лёгкие закуски
Рассадка 2/2
Хранение багажа
Возможность зарядить гаджеты
Гардероб для верхней одежды
Туалет
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