The company pays great attention to creating comfortable and safe travel conditions for each passenger. The free Personal Assistant service is available on all Aeroexpress train routes. This is an assistance service for passengers with disabilities, temporarily disabled citizens, as well as passengers with children and pregnant women.
As part of the service, a company employee meets the passenger at the Aeroexpress terminal, helps with the processing of travel documents with the right to priority service, provides assistance with boarding the carriage and placing baggage on the Aeroexpress.
The company also cooperates with the Moscow Metro on an ongoing basis and provides a joint service "Aeroexpress + Metro". Aeroexpress employees meet passengers at the airport and accompany them to the station, then they are met by inspectors of the Metro Passenger Mobility Support Center and escorted to the desired station. More than 100 passengers have used the joint service of Aeroexpress and the Metro since the beginning of the year.
You can order the "Personal Assistant" and "Aeroexpress + Metro" services on the website www.aeroexpress.ru by filling out the application form, by calling the hotline at 8-800-700-33-77 (for calls from regions of Russia and from mobile phones) and 8-495-663-84-10 (for calls from Moscow), as well as at information desks in terminals and at stations.
It should be noted that the company's trains and terminals have also created a barrier-free environment. All trains have special carriages for passengers with limited mobility. They are easy to find — they have a corresponding pictogram. The vestibules are equipped with folding ramps, special places for people with disabilities are equipped with seat belts, and the toilets are equipped with special handrails. Double-decker trains have an elevator for moving between floors. The width of the Aeroexpress turnstile passages allows wheelchairs to move freely. The ticket offices are equipped with intercoms for people with hearing impairments.