Sep 2, 2021 - Kimono, X-Ray Images and Paint Rollers Left on Aeroexpress Trains in Summer
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Kimono, X-Ray Images and Paint Rollers Left on Aeroexpress Trains in Summer

Sep 2, 2021

Between June 1 and August 31, Aeroexpress passengers left nearly 430 items of personal belongings on the company’s trains and at the terminals.

Among the most common things found during that period were sunglasses, umbrellas, documents and telephones. There were also some unexpected items left by passengers, including X-ray images, a kimono, paint rollers, and a book about Krishna. Over 100 items were returned to their owners.

There is a lost property office to help passengers find and receive their belongings back. If you have lost something on a train, you should contact Aeroexpress’ hotline, a shift specialist working at the terminal or our info desk and submit a claim to return your property. The company’s specialists usually contact passengers within five (5) days after their claim is received.

Lost property is returned to its owners upon presentation of identity documents. You can also contact Aeroexpress via the company’s accounts. The lost property office is located at the company’s depot at the following address: 17 Nizhnyaya Street, Moscow.

The company has put a technological service of baggage protection into operation, so that travellers do not have to worry about their documents and belongings not only while travelling on Aeroexpress trains, but also during their trips all around the world. Branded markers for tagging and marking personal belongings are available for sale at the company’s ticket offices and on the website. Special stickers, tags and keychains with unique numbers will help identify whom the lost items belong to and return them to their owners. Passengers can attach such markers to their baggage, documents, keys and other valuables.

Hot line number

8-800-700-33-77 (calls from Russia and mobile phones).

8-495-663-84-10 (calls from Moscow).

The call is free of charge from all regions of Russia.

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