Hot line number
+7-800-700-33-77 (calls from Russia and mobile phones).
+7-495-663-84-10 (calls from Moscow).
The call is free of charge from all regions of Russia.
Hot line number
+7-800-700-33-77 (calls from Russia and mobile phones).
+7-495-663-84-10 (calls from Moscow).
The call is free of charge from all regions of Russia.

From 30 to August 1 there are some timetable changes for the train services running along the Sheremetyevo routes. Some routes have been cancelled. For more details, please visit the Timetable section on our website or contact the hotline at +7 800 700 3377.

Aeroexpress’ Innovative Service of Returning Lost and Found Items

Jun 29, 2021

Passengers who lost their documents and baggage will be able to find their belongings at any destination around the world.

From now on, it is possible to purchase branded marks for tagging and marking personal property from Aeroexpress ticket offices and the company’s website. Special stickers, tags, and keychains bearing a unique number will help identify a lost item and return it to the owner. Marks can be fixed on baggage, documents, keys and any other valuables.

To protect personal belongings, it is necessary to activate a service package following the instructions described on the selected kind of mark. Every sticker, keychain and tag show contact details, using which the person who found the lost property will be able to contact the support service to return the item to the owner. Information on a mark is provided in two languages, so it is possible to find lost items in any country. A courier will deliver lost documents to their owner to any location in the world. Customers can independently pick up their baggage from the person who found it.

Previously, Aeroexpress introduced options for booking plane tickets and guided tours on its website. These new features make it possible to plan every stage of a journey via one digital platform at aeroexpress.ru, simplifying the planning process and doing it faster. Passengers do not need to surf various websites to purchase plane tickets, select guided tours and protect their baggage. They can now do all these via the company’s website, significantly saving their time and choosing proven services.