Hot line number
+7-800-700-33-77 (calls from Russia and mobile phones).
+7-495-663-84-10 (calls from Moscow).
The call is free of charge from all regions of Russia.
Hot line number
+7-800-700-33-77 (calls from Russia and mobile phones).
+7-495-663-84-10 (calls from Moscow).
The call is free of charge from all regions of Russia.

ATTENTION! From 14 December to 31 December, Aeroexpress trains will arrive and depart according to the amended timetable. Please call the hotline at +7-800-700-33-77 or visit the Timetable section for more details.

Almond Cake, Screw Gun, Boxing Gloves and Other Things Aeroexpress Passengers Left Onboard During New Year Holidays

Jan 15, 2021

Between December 31 and January 10, Aeroexpress passengers left nearly 100 items aboard the trains and at the terminals.

With hats, gloves and mittens, which are the most frequently found belongings, passengers left onboard unusual things, such as an almond cake, a screw gun, two bull-shaped money boxes, boxing gloves and a portable fan.

There is a lost property office to help passengers find and receive their belongings back. If you have lost something on a train, you should contact Aeroexpress’ hotline, a shift specialist working at the terminal or our info desk and submit a claim to return your property. After the request is received by the competent company’s department (not later than five (5) days after the request is submitted), a reply is sent to the passenger's contact details. Lost property is returned to its owners upon presenting identity documents and after giving personal data processing consent in writing. You can also contact Aeroexpress via the company’s accounts on Facebook and Instagram.

The lost property office is located at the company’s depot at the following address: 17 Nizhnyaya Street, Moscow. Passengers can collect their belongings during the open hours of the Lost & Found office: from 01:00 pm to 05:00 pm on Monday, Wednesday, and Thursday.

Passengers should inform the company’s specialists one day prior their visit to the lost property office by calling +7 800 700 3377 (for calls from Russia’s regions and mobile phones) or +7 495 663 8410 (for calls from Moscow).