Almond Cake, Screw Gun, Boxing Gloves and Other Things Aeroexpress Passengers Left Onboard During New Year Holidays

With hats, gloves and mittens, which are the most frequently found belongings, passengers left onboard unusual things, such as an almond cake, a screw gun, two bull-shaped money boxes, boxing gloves and a portable fan.

There is a lost property office to help passengers find and receive their belongings back. If you have lost something on a train, you should contact Aeroexpress’ hotline, a shift specialist working at the terminal or our info desk and submit a claim to return your property. After the request is received by the competent company’s department (not later than five (5) days after the request is submitted), a reply is sent to the passenger's contact details. Lost property is returned to its owners upon presenting identity documents and after giving personal data processing consent in writing. You can also contact Aeroexpress via the company’s accounts on Facebook and Instagram.

The lost property office is located at the company’s depot at the following address: 17 Nizhnyaya Street, Moscow. Passengers can collect their belongings during the open hours of the Lost & Found office: from 01:00 pm to 05:00 pm on Monday, Wednesday, and Thursday.

Passengers should inform the company’s specialists one day prior their visit to the lost property office by calling +7 800 700 3377 (for calls from Russia’s regions and mobile phones) or +7 495 663 8410 (for calls from Moscow).