Hot line number
+7-800-700-33-77 (calls from Russia and mobile phones).
+7-495-663-84-10 (calls from Moscow).
The call is free of charge from all regions of Russia.
Hot line number
+7-800-700-33-77 (calls from Russia and mobile phones).
+7-495-663-84-10 (calls from Moscow).
The call is free of charge from all regions of Russia.
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From September 16 to 30 there are some timetable changes for the train services running along the Sheremetyevo routes. Some flights have been canceled. On September 18, all trains on the Vnukovo direction were canceled. For more details, please visit the Timetable section or contact the hotline at +7 800 700 3377.

Aeroexpress Passengers Make Cashless Payments More Often

Dec 8, 2020

The company has recorded an increase in the number of cashless payments made to purchase Aeroexpress tickets via offline sales channels in 2020.

Thus, early this year 40% of passengers paid for tickets in cash when purchasing them from ticket offices, TVMs or ticket sales clerks. 60% used their bank cards to pay their fares, of which 52% were swipe cards, and 8% were contactless.

The share of cash payments almost halved to 25% by the end of November, while bank cards are regularly used by 75% of passengers. Moreover, the number of passengers using contactless cards doubled, reaching 16%.

Purchasing tickets in advance via the website at aeroexpress.ru or Aeroexpress mobile app is even safer and also contactless.

It is worth mentioning that the company observes all the required public health measures daily to ensure passengers’ safety. All trains and passenger terminals are cleaned using disinfecting solutions at least three times a day. The air in double-decker trains is constantly disinfected by special devices embedded in climate systems.

We kindly ask passengers to observe safety measures aboard the trains and at the terminals by wearing masks and gloves and keeping the social distancing of 1.5 m.