- General Provisions
1.1. This offer is addressed to legal entities (hereinafter – the Customer) and constitutes the official public offer (offer) of Aeroexpress Limited Liability Company (INN 5047066172) (hereinafter – Aeroexpress) to conclude a transportation agreement for suburban rail transportation from Domodedovo airports (Domodedovo, Moscow Region) or Sheremetyevo (Khimki, Moscow Region) to railway stations Kievsky, Pavletsky, or Belorussky in Moscow, respectively, and/or in the opposite direction under the conditions specified below, in accordance with Article 437 of the Civil Code of the Russian Federation. This public offer contains all essential conditions of the transportation agreement. The transportation agreement is considered concluded and comes into effect upon the legal entity's performance of the actions provided by the offer, indicating the unconditional acceptance of all the terms of the offer by the legal entity without any reservations or limitations, under the conditions of adhesion.
1.2. The transportation agreement is concluded by the Customer's acceptance of this offer. Acceptance of the offer is performed by the Customer carrying out the actions specified in paragraphs 4.1 and 4.2 of this offer, which signify complete and unconditional agreement with the terms of the offer. By accepting the terms of this offer, the Customer agrees unconditionally to the conditions of the public offer for suburban rail transportation.
- Terms and Definitions
2.1. Offer – the text of this document with all appendices, amendments, and supplements, published on the Aeroexpress website and available on the Internet at: https://aeroexpress.ru/aero/partners/corporate/offerta.html
2.2. Customer – a legal entity capable of accepting the offer (in terms of entering into the Agreement) or having accepted the offer (in terms of executing the concluded Agreement).
2.3. Agreement – the transportation agreement concluded between Aeroexpress and the Customer by accepting the offer, for transporting the Customer’s passengers by Aeroexpress suburban trains from Domodedovo airports (Domodedovo, Moscow Region) or Sheremetyevo (Khimki, Moscow Region) to railway stations Kievsky, Pavletsky, or Belorussky in Moscow, respectively, and/or in the opposite direction under the terms of this offer.
2.4. Acceptance of the Offer – complete and unconditional acceptance of the offer by performing the actions specified in this offer, which creates the Agreement between the Customer and Aeroexpress.
- Subject of the Agreement
3.1. Aeroexpress provides the Customer with passenger transportation services on Aeroexpress trains based on the boarding passes transferred to the Customer under the Agreement for one-way travel in standard class without seat assignments in accordance with the Rules for Providing Passenger, Hand Luggage, and Baggage Transportation Services on Aeroexpress Trains, which are Appendix No. 1 to this offer, and the Customer undertakes to accept and pay for these services.
- Procedure for Concluding the Agreement and Receiving Boarding Passes
4.1. After reviewing the offer containing the terms of the Agreement and agreeing to it, the Customer sends an application for joining the offer to Aeroexpress at the email address oferta@aeroexpress.ru in the form provided in Appendix No. 2 to this offer. The application for joining the offer must include:
- Date of transportation;
- Route of transportation;
- Number of required boarding passes and selected tariff;
- Name, registration details, and bank details of the Customer.
The application for joining the Agreement must be signed by an authorized person of the Customer and stamped. Aeroexpress will issue an invoice for the payment of boarding passes to the Customer within 1 (one) working day from the receipt of the Customer's acceptance.
The invoice is issued based on the price specified for the selected tariff, published on the official Aeroexpress website at: https://aeroexpress.ru/aero/partners/corporate/offerta/tariff_posadochnyi.pdf
The minimum number of boarding passes to be purchased by the Customer under the Agreement is 100 pieces.
4.2. Within 5 (five) working days from the date of receipt of the invoice for boarding passes from Aeroexpress, the Customer must pay the invoice.
4.3. Within 5 (five) working days from the date of receipt of funds by Aeroexpress for the payment of boarding passes, Aeroexpress will provide the Customer with the paid boarding passes.
4.4. The issuance of boarding passes is carried out by an act of acceptance and transfer at the Aeroexpress office located at: Moscow Region, Khimki, Sheremetyevo Airport, Aeroexpress Terminal, 4th floor, by providing a link to an archive file containing the boarding passes and a password to the archive file. Aeroexpress will notify the Customer of any changes in the address for issuing boarding passes by sending a corresponding notification to the Customer's email address. The boarding passes are received by the Customer's representative based on the appropriate power of attorney issued by the Customer.
4.5. Boarding passes purchased under the Agreement are non-exchangeable and non-refundable.
4.6. When dealing with boarding passes, the Customer must follow the Boarding Pass Printing Rules with QR code contained in Appendix No. 3 to the offer.
- Procedure for Providing Primary Accounting Documents
5.1. The reporting period under the concluded Agreement is the calendar month.
5.2. The moment of providing transportation services using the boarding passes issued under the Agreement is when the pass is validated at Aeroexpress’s turnstile control line.
5.3. Each month, no later than the 5th (fifth) working day of the month following the reporting period, Aeroexpress prepares and sends to the Customer at the postal address specified in the acceptance of the offer, in 2 (two) copies, a universal transfer document (hereinafter – UTD, recommended by the letter of the Federal Tax Service of the Russian Federation No. MMV-20-3/96@ dated October 21, 2013) for the total number and cost of the actual services provided. After the UTD is approved, the Customer must send one original of the signed UTD to Aeroexpress’s postal address as specified in section 10 of the offer.
5.4. At the end of the reporting period in which the validity of the boarding pass expires, regardless of whether the pass was used and the trip was made, the service is considered fully provided, and Aeroexpress includes all unused boarding passes of the Customer with expired validity in the UTD as used boarding passes for which the transportation service was fully provided. The cost of the unused trip is non-refundable and is not subject to compensation or offset.
5.5. In case of loss, theft, exposure of boarding passes to moisture and aggressive environments, mechanical damage, destruction, or other circumstances leading to the inability to read the QR code printed on the boarding pass at the control device, the boarding pass (information carrier) and the cost of the unused trip are non-refundable and are not subject to compensation or offset. Services for such boarding passes are considered provided, recorded, and reflected in accordance with paragraphs 5.3 and 5.4 of the offer.
- Procedure for Handling Claims Regarding Boarding Passes
6.1. If the Customer identifies issues with the boarding passes (except for cases mentioned in paragraph 5.5 of the offer), the Customer must submit to Aeroexpress, no later than 5 (five) days before the expiration of the boarding pass, a claim letter signed by the head of the Customer organization in the form specified in Appendix No. 4 to the offer, indicating the actual circumstances and essence of the claim. The claim letter must include the numbers of the boarding passes that lost functionality.
6.2. The claim letter and boarding pass(es) are submitted by the Customer's representative to Aeroexpress staff (information desk employee) at: 125047, Moscow, Tverskaya Zastava Square, Building 7, Belorussky Station, Aeroexpress Terminal, Information Desk.
6.3. For each claim, Aeroexpress will conduct an investigation and technical expertise within the time frame established by Russian legislation, with subsequent conclusions about the causes of the boarding passes' malfunction.
6.4. In the case of established faults in the boarding pass (information carrier) (except for cases mentioned in paragraph 5.5 of the offer) or Aeroexpress’s turnstile lines, Aeroexpress will return the cost of the boarding pass to the Customer's account specified in the claim letter.
- Confidentiality
7.1. The parties undertake to maintain the confidentiality of the information obtained during the execution of the Agreement. Confidential information (hereinafter – Confidential Information) includes information obtained within the framework of the Agreement that is not publicly available and whose disclosure could lead to losses and/or affect the business reputation of either party, including, but not limited to, the volumes and terms of settlement between the parties.
7.2. The receipt, transmission, and processing of Confidential Information under the Agreement must be carried out only by authorized representatives of the parties.
7.3. Upon termination of the Agreement, each party undertakes not to disclose or use for its own benefit and/or the benefit of third parties any Confidential Information received from the other party for a period of 3 (three) years from the date of termination of the Agreement.
7.4. Each party is not liable in case of transfer of Confidential Information to government authorities entitled to request such information under Russian law. In such cases, the other party must be notified in writing about the government authority’s request within 3 (three) working days from the moment of such request for Confidential Information.
- Term of Agreement and Termination Procedure
8.1. The Agreement comes into effect from the moment of acceptance of the offer by the Customer and remains valid until the moment of complete settlement between the parties for the provided transportation services.
8.2. The Agreement may be terminated by mutual consent of the parties, as well as unilaterally with 30 (thirty) calendar days' written notice by either party to the other party.
8.3. In case of violation of the terms of the Agreement by the Customer, Aeroexpress reserves the right to terminate the Agreement unilaterally with immediate effect.
- Final Provisions
9.1. In matters not regulated by this offer, the parties are guided by the current legislation of the Russian Federation.
9.2. All disputes and disagreements arising from the Agreement shall be resolved by the parties through negotiations. If the parties fail to reach an agreement, the dispute shall be resolved in the court at the location of Aeroexpress in accordance with Russian law.
9.3. Aeroexpress reserves the right to make amendments and additions to the offer. Changes and additions come into effect upon their publication on the website of Aeroexpress.
- Details of the Parties
Aeroexpress Limited Liability Company
Address: 125047, Moscow, Tverskaya Zastava Square, Building 7, Belorussky Station, Aeroexpress Terminal
INN: 5047066172
KPP: 504701001
OGRN: 1065047020646
Bank details:
Bank: Joint Stock Company "Sberbank"
BIC: 044525225
Account: 40702810038200000001