1.1. This offer is addressed to legal entities/individual entrepreneurs (hereinafter referred to as the "Customer") and constitutes the official public offer (the "Offer") of Aeroexpress LLC (TIN 5047066172) (hereinafter referred to as "Aeroexpress") to conclude a contract for the provision of suburban railway transport services from Domodedovo Airport (Domodedovo, Moscow Region) or Sheremetyevo Airport (Khimki, Moscow Region) to the Kievsky, Paveletsky, or Belorussky railway stations in Moscow, and/or in the reverse direction under the terms and conditions specified below, in accordance with Clause 2 of Article 437 of the Civil Code of the Russian Federation. This public offer contains all the essential terms of the transportation contract.
The contract for suburban railway transport services is considered concluded and becomes effective from the moment the legal entity or individual entrepreneur performs the actions stipulated by the Offer, which indicate unconditional acceptance by the legal entity or individual entrepreneur of all the terms of the Offer without any exceptions or limitations, under the terms of adhesion.
1.2. The contract for suburban railway transport services is concluded by the Customer’s acceptance of this Offer. The Customer's acceptance of the Offer is deemed to occur upon the actions specified in Clauses 4.1. and 4.2. of this Offer, which indicate full and unconditional consent to the terms of the Offer. By accepting the terms of this Offer, the Customer unconditionally agrees to the terms of the public offer for suburban railway transport services.
2. Terms and Definitions
2.1. Offer - the text of this document with all its attachments, amendments, and additions, posted on the Aeroexpress website and available on the Internet at: https://aeroexpress.ru/aero/partners/corporate/offerta.html
2.2. Customer - a legal entity or individual entrepreneur capable of accepting the Offer (in relation to the procedure for concluding the Contract) or who has accepted the Offer (in relation to the performance of the concluded Contract).
2.3. Contract - the contract for the transportation of the Customer's employees and other persons by suburban railway transport from Domodedovo Airport (Domodedovo, Moscow Region) or Sheremetyevo Airport (Khimki, Moscow Region) to the Kievsky, Paveletsky, or Belorussky railway stations in Moscow, and/or in the reverse direction under the terms of this Offer, concluded between Aeroexpress and the Customer by the Customer's acceptance of the Offer.
2.4. Acceptance of the Offer - full and unconditional acceptance of the Offer by the Customer's performance of the actions specified in this Offer, creating a Contract between the Customer and Aeroexpress.
3. Subject of the Contract
3.1. Aeroexpress shall provide the Customer with transportation services for its employees on Aeroexpress electric trains via subscriptions issued under this Offer in accordance with the Rules for the Provision of Passenger, Hand Luggage, and Baggage Transportation Services by Aeroexpress LLC, which are Appendix No. 1 to this Offer, and the Customer undertakes to accept and pay for the specified services.
4. Procedure for Concluding the Contract and Receiving Subscriptions
4.1. After familiarizing themselves with the Offer, which contains the terms of the Contract, and agreeing with it, the Customer shall send an Application for Joining the Offer Contract to Aeroexpress at oferta@aeroexpress.ru in the form specified in Appendix No. 2 to this Offer. The Application for Joining the Offer Contract must include the following: selected tariff with a travel limit; the required number of subscriptions; the Customer’s name, registration details, and bank details. The Application for Joining the Offer Contract must be signed by an authorized representative of the Customer and sealed. Along with the application for joining the offer contract, the Customer is required to send a package of properly certified founding documents listed in Appendix No. 2 to this Offer, as well as a completed qualification card, signed by the Customer, in the form of Appendix 2.1. to this Offer. Aeroexpress shall issue an invoice to the Customer for payment of the subscriptions within 1 (one) business day from the date of receipt of the Customer's acceptance.
The invoice shall take into account the cost specified for the selected tariff, published on the official website of Aeroexpress LLC at: https://aeroexpress.ru/aero/partners/corporate/offerta/tariff_abonement.pdf
4.2. The Customer is required to pay the invoice for the subscriptions within 5 (five) business days from the date of receipt of the invoice from Aeroexpress.
4.3. Aeroexpress shall ensure the issuance of the paid subscriptions to the Customer within 5 (five) business days from the date of receipt of funds to Aeroexpress's account.
4.4. Encoding and issuance of subscriptions shall be carried out at the Aeroexpress office located at: Moscow Region, Khimki, Sheremetyevo-2 Airport, Aeroexpress Railway Terminal, 4th Floor, via an Acceptance and Handover Act. In the event of a change in the address for encoding and issuing subscriptions, Aeroexpress shall notify the Customer additionally by sending the appropriate notice to the Customer's email address. Subscriptions shall be received by the Customer's representative upon presentation of a power of attorney.
4.5. The cost of the information carrier when issuing subscriptions with non-cash payment from the Customer is not charged.
4.6. Upon expiration of the subscription period or the number of available trips under the selected tariff (whichever comes first), the information carrier is not subject to exchange or return to Aeroexpress.
5. Procedure for Providing Primary Accounting Documents
5.1. The reporting period under the concluded contract is considered to be the calendar month.
5.2. The moment of provision of transportation services when using subscriptions is the passage (validation of the subscription) at the control line of the Aeroexpress turnstiles.
5.3. Aeroexpress shall issue and send the Customer a Universal Transfer Document (UTD), in 2 copies, no later than the 5th business day of the month following the reporting month, summarizing the number and cost of services actually provided under all of the Customer's active subscriptions. The Customer is obligated to return one original copy of the UTD, signed by them, to Aeroexpress's postal address specified in Section 10 of the Offer.
5.4. Upon the expiration of the reporting period during which the subscription's validity period ended, regardless of whether the trips were used, the service is considered fully rendered. Aeroexpress shall include in the UTD, generated under the rules specified in Clause 5.3. of the Offer, all unused trips under the Customer's expired subscriptions as fully rendered services. The cost of unused trips is non-refundable and is not subject to compensation or credit.
5.5. In the event of loss, theft, exposure to moisture or aggressive environments, mechanical loads, destruction, or other circumstances rendering the subscriptions unusable, the subscription (information carrier) and the cost of unused trips are non-refundable and not subject to compensation or credit. Services are considered rendered and must be accounted for and appropriately reflected in accordance with Clauses 5.3. and 5.4. of the Offer.
6. Procedure for Handling Claims Related to Subscriptions
6.1. If the Customer identifies any malfunctions of the subscriptions (except for cases specified in Clause 5.5. of the Offer), the Customer shall submit a claim, signed by the organization's head, in the form specified in Appendix No. 3 to the Offer, no later than 5 (five) days before the subscription expires, specifying the actual circumstances and the nature of the claim. The non-functioning subscriptions must be submitted to Aeroexpress along with the claim.
6.2. The Customer's representative shall hand over the claim and the subscriptions to an Aeroexpress employee (information desk staff) at the following address: 125047, Moscow, Tverskaya Zastava Square, 7, Belorussky Railway Station, Aeroexpress Railway Terminal, Information Desk.
6.3. Aeroexpress shall conduct an inspection and technical expertise of each claim within the timeframe established by the legislation of the Russian Federation, with subsequent conclusions regarding the reasons for the malfunction.
6.4. If a malfunction of the subscription (information carrier) (except for cases specified in Clause 5.5. of the Offer) or the Aeroexpress turnstiles is confirmed, Aeroexpress shall refund the cost of the unused trips under the subscription to the Customer's account specified in the claim mentioned in Clause 6.1. of the Offer. The refund amount shall be calculated based on the following formula: the tariff cost at the time of payment by the Customer for the subscription divided by the number of trips under the tariff and multiplied by the number of actually unused trips under the subscription.
7. Confidentiality
7.1. The Parties undertake to keep confidential the information obtained during the execution of the Contract that constitutes confidential information. Confidential information (hereinafter referred to as "Confidential Information") means information obtained under the Contract that is not publicly available, and the disclosure of which may result in losses and/or damage the business reputation of any of the Parties, including but not limited to, the volume and terms of the Parties' settlements.
7.2. The receipt, transfer, and processing of Confidential Information under the Contract shall be carried out only by authorized representatives of the Parties.
7.3. In the event of termination of the Contract, each Party undertakes not to disclose or use for its own benefit and/or the benefit of third parties the Confidential Information obtained during the execution of the Contract.
7.4. The Parties are liable for the disclosure of Confidential Information obtained under the Contract in accordance with the legislation of the Russian Federation.
8. Liability of the Parties
8.1. The Customer is liable for the timely and full payment for subscriptions in accordance with the terms specified in the Offer and in the Contract concluded based on the Offer.
8.2. Aeroexpress is liable for the proper provision of services under the Offer in accordance with the Rules for the Provision of Passenger, Hand Luggage, and Baggage Transportation Services by Aeroexpress LLC, which are Appendix No. 1 to this Offer, except for cases where the subscription (information carrier) has been damaged due to the reasons specified in Clause 5.5. of the Offer.
8.3. In case of any discrepancies between the information specified in the application for joining the offer contract and the actual data, Aeroexpress reserves the right to refuse to issue subscriptions without refunding the cost of unused trips under the subscriptions.
8.4. The Parties are liable for non-performance or improper performance of their obligations under the Contract concluded based on the Offer in accordance with the legislation of the Russian Federation.
9. Force Majeure
9.1. The Parties are exempt from liability for non-performance or improper performance of their obligations under the Contract concluded based on the Offer if such non-performance is caused by force majeure circumstances, i.e., extraordinary and unavoidable circumstances under the given conditions, such as natural disasters, fires, floods, earthquakes, and other events that the Parties could not foresee or prevent.
9.2. The Party affected by force majeure circumstances must notify the other Party of such circumstances within 10 (ten) calendar days from the moment of their occurrence. The notification must be accompanied by a certificate issued by the competent authority.
9.3. If force majeure circumstances continue for more than 60 (sixty) calendar days, each Party has the right to terminate the Contract concluded based on the Offer by notifying the other Party in writing at least 10 (ten) calendar days before the intended termination date.
10. Final Provisions
10.1. All disputes and disagreements arising between the Parties under the Contract concluded based on the Offer shall be resolved through negotiations.
10.2. If the Parties cannot resolve the dispute through negotiations, the dispute shall be referred to the court of general jurisdiction at the location of Aeroexpress.
10.3. Any amendments and additions to the Offer shall be made by Aeroexpress unilaterally and shall be effective from the moment of their publication on the official website of Aeroexpress LLC at: https://aeroexpress.ru/aero/partners/corporate/offerta.html
10.4. The Customer has no right to transfer its rights and obligations under the Contract concluded based on the Offer to third parties without the prior written consent of Aeroexpress.
10.5. The Offer and the Contract concluded based on the Offer are governed by and construed in accordance with the legislation of the Russian Federation.
10.6. The Customer confirms that they have carefully read and fully agree with the terms of this Offer before sending the application for joining the offer contract.
10.7. This Offer is valid indefinitely until its cancellation or replacement with a new version of the Offer.
11. Contact Information of Aeroexpress
Aeroexpress LLC
TIN 5047066172
Address: 141425, Moscow Region, Khimki, Sheremetyevo-2 Airport, Aeroexpress Railway Terminal, 4th Floor
Phone: +7 (495) 663-84-10
Email: info@aeroexpress.ru
Website: https://aeroexpress.ru