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Passenger Mobility Services

The Personal Assistant service is provided to physically challenged passengers and passengers with temporarily limited mobility free of charge, as necessary.

This service is available for all directions. It can be ordered at the information desks located in terminals and rail terminals, as well as through the hotline at +7-800-700-33-77 (calls from Russia and mobile phones); +7-495-663-84-10 (calls from Moscow).

The Personal Assistant service implies as follows:

The Personal Assistant service is available to the following passengers with limited mobility:

There is a new Aeroexpress+Metro service to assist mobility-impaired passengers.

This service includes accompanying Aeroexpress and Moscow Metropolitan passengers with limited mobility on their way from the airport to Moscow.*

* The following may be grounds to refuse to accompany mobility-impaired passengers across the metro.

Information regarding travel on Aeroexpress railcars equipped for mobility-impaired passengers can be obtained at:

** The Personal Assistant service is available on the route between Kievsky Rail Terminal and Vnukovo Airport from 8:00 to 20:00.

*** The Aeroexpree+Metro accompanying service operates from 7:00 to 19:00 in accordance with the Passenger Mobility Centre's hours of operation.

Passenger category *
Travel date *
Destination *
Airport terminal
Passanger full name *
Contact phone number *
E-mail *
Name of accompanying person
Contact phone number