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Frequently asked questions

Which airports do Aeroexpress trains travel to?

Aeroexpress provides intermodal passenger transportation services between the capital and all major Moscow airports – Vnukovo, Domodedovo and Sheremetyevo.

How long does it take to get to the airports on the Aeroexpress trains?

Travel on the high-speed comfortable Aeroexpress trains takes 35–45 minutes to get to Vnukovo and Sheremetyevo International Airports and 40–45 minutes to Moscow’s Domodedovo Airport.

Where can I find the Aeroexpress timetable?

To always keep the current timetable at hand, it is useful to download the Aeroexpress mobile app. The timetable is also available online at www.aeroexpress.ru (on both the mobile site and the full version), or via the hotline at: +7-800-700-33-77 (your call from within Russia is free)

I cannot open the link provided.

In the event of such a problem, check to see if your device (mobile phone, tablet PC) is connected to the Internet. Some browsers have a security certificate, which must be accepted before opening a new page, after which the page should be available for use.

What software can I use to open my ticket?

You can use any software to open a ticket purchased online or via the Aeroexpress mobile app. The itinerary receipt should be printed out directly from your browser. It is recommended that you do not change the default print settings.

Tickets purchased via the Aeroexpress mobile app do not need to be printed. The purchased ticket is stored in the application’s My Tickets section. In order to pass through the turnstiles at the airport, you only need to place your mobile phone or tablet PC with the ticket’s QR-code face down to the screen’s reader.

When opening the link/printing out the itinerary receipt, the barcode is displayed partially or is missing.

When opening the link, make sure your Internet connection is adequately functioning.

If you purchase the ticket via the Aeroexpress mobile app, it does not need to be printed. In order to pass through the turnstiles at the airport, you only need to place your mobile phone or tablet PC with the ticket’s QR-code face down to the screen’s reader.

After the trip, I threw my ticket away and now I have to submit the ticket to the accounting department. When I try to print out my ticket using the old link, it does not work. What should I do?

The link for an expired ticket indeed becomes disabled. But in any case, an electronic ticket cannot be used as a supporting document for submission to the accounting department. For the reimbursement of travel expenses, it is recommended that you purchase an itinerary receipt directly from ticket offices or else from Aeroexpress ticket vending machines.

Is it possible to buy an Aeroexpress ticket from the company’s ticket offices in advance? Is there any need to do so? Will there be vacant seats?

Tickets for Aeroexpress trains in Moscow can be purchased on the company’s website at www.aeroxpress.ru and via the Aeroexpress mobile app, which is available to download from the App Store, Google Play, and Windows Phone Store.

The seat numbers are not specified on the tickets, which is why we kindly recommend our passengers to arrive at the Aeroexpress terminals 10–15 minutes before the train departs and that they leave ample time for their journey.

Tickets purchased in advance are not subject to any refund or reissuance.

Is it possible to buy Aeroexpress tickets online?

The online ticket purchase service has been available for passengers on the company’s website since February 2010. Electronic tickets can be purchased in advance using the special Buy Tickets Online section. Electronic tickets for all Aeroexpress network routes between Moscow and the airports are sold without any extra fees added.

How can I pass through a turnstile with an Aeroexpress electronic ticket?

To pass through the turnstiles at the Aeroexpress terminals and Moscow airports, place your printed e-ticket or your mobile phone displaying the ticket’s barcode face down on the reader.

Is it possible to turn off the Aeroexpress app reminder in PassBook?

You can manually turn off the reminder in your Passbook app. To do this, click on the information icon (i) in the bottom right corner of the ticket and disable the reminder.