Ticket refunds will be provided immediately in Aeroexpress ticket offices upon the passenger’s request. The passenger will have to provide his or her passport, or another personal identification document, and the customer’s ticket on the train that was late.
Furthermore, customers will be given their money back immediately in the case that the train on the “city-airport-city” route is changed to a train type other than Aeroexpress' own trains (so-called “green trains”). Such passengers may also choose to get a free ticket for a different trip on Aeroexpress' trains.