The highest demand for the service was recorded on the Sheremetyevo route, with nearly 1,300 people opting to use it. Passengers travelling on the Domodedovo and Vnukovo routes used the service approximately 600 and 400 times, respectively.
The Personal Assistant service is provided free of charge to passengers with disabilities and with temporarily limited mobility. This includes meeting the passenger at the Aeroexpress terminal, providing assistance in obtaining tickets without queuing and stowing baggage onboard the train, as well as helping them to board the train. In March 2018, the company extended the list of passengers who may benefit from the Personal Assistant service, making it applicable to passengers with children and expectant mothers. A complete list is available on the Aeroexpress website.
In addition to the Personal Assistant service, the Aeroexpress+Metro option is also available, with the assistance of the Moscow Metropolitan. Aeroexpress attendants meet travellers at the airport and accompany them to the rail terminal, where specialists from the Metro Passenger Mobility Centre meet and accompany them to the required metro station. Starting from March 2018, over 1,000 passengers have used the Aeroexpress+Metro option.
It is noteworthy that the Personal Assistant and Aeroexpress+Metro services are available on all Aeroexpress routes. You can book the services via the website www.aeroexpress.ru by filling in a request form, via the hotline at +7 800 700 3377 (for calls from Russia’s regions and mobile phones) or +7 495 663 8410 (for calls from Moscow), and at information desks located at the Aeroexpress terminals and railway stations.