Compared to 1Q2017, website sales rose by 17%, while the amount of purchases made via the mobile app increased by 38%. Moreover, ticket sales clerks sold 39% more tickets this quarter than they did for the same period in 2017.
“We are counting on e-channels’ development. They enable passengers to significantly save time. In addition, we will not be reducing the number of ticket offices. On the contrary, we will open even more for the period of such huge events as the FIFA Confederations Cup or the FIFA World Cup,” commented Valery Fyodorov, COO of Aeroexpress.
A total of over 2,400,000 tickets were sold in the first quarter of 2018. Typically, the majority of travellers purchased tickets from ticket offices. In the first three months, they issued virtually 927,000 tickets (representing an increase of 6%).