Hot line number
8-800-700-33-77. The call is free of charge from all regions of Russia.
On 16 December 2017, ALL trains running from Paveletsky Rail Terminal to Domodedovo Airport between 05:30 a.m. and 11:30 a.m. and ALL trains running from Domodedovo Airport to Paveletsky Rail Terminal between 05:15 a.m. and 12:30 p.m. have been cancelled.

Aeroexpress to Assist Passengers with Kids Travelling from Airports to Moscow

Mar 2, 2018

2 March, Moscow — In 2018, Aeroexpress extended the list of passengers who may benefit from the Personal Assistant service. From now on, this also applies to children and pregnant women. The full list of eligible persons has been published at the Aeroexpress website. These passengers may also use the Aeroexpress+Metro option.

This service implies accompanying passengers with kids and heavy baggage on their way from Moscow airports to the city and is provided as part of the Personal Assistant package. This service is now available thanks to cooperation between Aeroexpress and the Moscow Metropolitan.

Aeroexpress representatives will meet passengers traveling with children and heavy luggage at the company’s terminal, located at the airport, and provide assistance throughout their travel to the city. Then, specialists from the Passenger Mobility Centre will meet passengers at the Aeroexpress terminal, located at the relevant train station, and accompany them to the required metro station. To use the Personal Assistant service, passengers should submit a request in advance by calling the hotline at +7-800-700-33-77 or by filling in the respective form at https://aeroexpress.ru.

The Personal Assistant service was first introduced in 2009. It is available for all Aeroexpress routes free of charge. A company representative meets a passenger and helps him or her to purchase tickets, board the train and place the baggage, as well as accompanying the passenger to the check-in desk at the airport, if needed.

Over 400 mobility impaired passengers used the Personal Assistant service in 2017.