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Aeroexpress’ quality management system certified as complying with an international standard

Dec 29, 2009

LLC Aeroexpress’ quality management system (QMS) has been approved as complying with the requirements of the international standard ISO 9001:2008 (railway passenger transportation), which has been endorsed with a certificate by the international organization Bureau Veritas Certification Rus.

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In this way, Aeroexpress has joined the few Russian railway operators certified to the international standard ISO 9001:2008, which has become another public acknowledgement of the company’s ability to provide high-quality services.

The high rating was preceded by comprehensive work to improve Aeroexpress' operating processes, among which are infrastructure development and maintenance, human resources management, and providing the required operating environment.

It should be noted that CJSC Bureau Veritas Certification Rus, which performed certification at Aeroexpress’ headquarters and facilities (inside the company’s rolling stock and terminal stations), is an independent certification body. After completing the audit, it recommended that Aeroexpress’ QMS be certified with the United Kingdom Accreditation Service (UKAS), which supported this decision after studying the submitted documents.

LLC Aeroexpress will undergo annual reviews of compliance with the international standard, which will require a significant effort of the company to improve its quality assurance policy.