In this way, Aeroexpress has joined the few Russian railway operators certified to the international standard ISO 9001:2008, which has become another public acknowledgement of the company’s ability to provide high-quality services.
The high rating was preceded by comprehensive work to improve Aeroexpress' operating processes, among which are infrastructure development and maintenance, human resources management, and providing the required operating environment.
It should be noted that CJSC Bureau Veritas Certification Rus, which performed certification at Aeroexpress’ headquarters and facilities (inside the company’s rolling stock and terminal stations), is an independent certification body. After completing the audit, it recommended that Aeroexpress’ QMS be certified with the United Kingdom Accreditation Service (UKAS), which supported this decision after studying the submitted documents.
LLC Aeroexpress will undergo annual reviews of compliance with the international standard, which will require a significant effort of the company to improve its quality assurance policy.