Hot line number
8-800-700-33-77. The call is free of charge from all regions of Russia.
On 16 December 2017, ALL trains running from Paveletsky Rail Terminal to Domodedovo Airport between 05:30 a.m. and 11:30 a.m. and ALL trains running from Domodedovo Airport to Paveletsky Rail Terminal between 05:15 a.m. and 12:30 p.m. have been cancelled.

The special service «Personal Assistant»

Mar 27, 2009

Since March 27, 2009 passengers with disabilities will be able to take advantage of the special service «Personal Assistant» on a journey in Aeroexpress to Sheremetyevo.

Service «Personal Assistant» includes a comprehensive service of a passenger who is traveling in a wheelchair. To use this service, the passenger or his escort has to call 8-800-700-33-77 and indicate the scheduled time of departure of the train to Sheremetyevo.

Service «Personal Assistant» includes a comprehensive service of a passenger who is traveling in a wheelchair. Touse this service, the passenger or his escort has to call 8-800-700-33-77 and indicate the scheduled time ofdeparture of the train to Sheremetyevo.

At the station square a handicap will meet the company's staff who will helphim to go through all the formalities: quickly and without waiting in line to buy the ticket, take the luggage onthe train, to provide the entrance to the carriage. If the passenger and the attendant are entitled to pricereductions, they can use it in full, presenting the relevant documents. “Aeroexpress” trains are equipped withspecial carriages for transportation handicaps. They provide space for mounting two wheelchairs, a special ramp to asafe landing in the car and a comfortable toilet. When you arrive at the airport, a “Aeroexpress” representative atthe request of a passenger may lead him to the Registration desk, or to the medical room in the airport Sheremetyevo-2.