Jul 18, 2012 - RUB 500 Million Voluntarily Paid out in Compensation by Aeroexpress

RUB 500 Million Voluntarily Paid out in Compensation by Aeroexpress

Jul 18, 2012

At 22:20 on 16 July 2012, automatic and telematic trackside devices failed at Biryulyovo station on the Paveletsky line of the Moscow Railway, causing disruption to rail services provided along the route.

During 16–17 July 2012, railway personnel worked tirelessly to resolve the situation. Over the two days, emergency clearing of trains was provided. In addition, a reserve bypass route via the Moscow Circular Railway was used.

The resulting disruption affected the timetable of Aeroexpress trains running to Domodedovo Airport. Eleven trains were cancelled over the two days, while over 23 trains were delayed.

Aeroexpress has made every effort to minimize the damage caused by the failure on the railway. Passengers were notified at Paveletsky Rail Terminal and Domodedovo Airport, the latest traffic information was provided to passengers on a hotline (+7 800 700 33 77), and passengers were also notified via the company’s website and social network pages.

Over RUB 500,000 was paid by Aeroexpress to passengers in compensation for this period of disruption. Aeroexpress refunded 164 train tickets to the amount of RUB 53,570, and also voluntarily committed itself to compensate the costs of air tickets for passengers who were late for their flights due to the changes in the timetable, independent of the reasons that caused the failure. As a result, the total amount paid for air tickets over the two days exceeded RUB 460,000.

On the night of 17–18 July 2012, the situation was rectified thanks to the well-coordinated actions of Moscow Railway’s specialists. The schedule has now returned to normal and trains are running in accordance with the timetable.

Hot line number

8-800-700-33-77 (calls from Russia and mobile phones).

8-495-663-84-10 (calls from Moscow).

The call is free of charge from all regions of Russia.

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